Voice over IP (VoIP) SolutionsIP Communications, Why Now?Voice Over Internet Protocol (VoIP) is the new trend sweeping the internet and offices. VoIP offers new software based phone systems that offer more features than traditional systems at a lower cost. DF Webs can integrate a new VoIP based phone system into your existing network and website. Integrating your phone system with your website will simplify your work by giving you only one communication platform to manage, instead of two or more. The ability to merge your existing computer network, phone system, and website together is more valuable then you may think. Not only does it reduce your expenses in required hardware, but vastly increases the features available to you. Many offices now (maybe even yours) rely on multiple communication systems to perform simple tasks throughout the day. Imagine this scenario: A customer calls your company, you answer the phone, and the customer asks a question about his account. You ask the customer his account number, he says he forgot the account number and you must ask a series of questions to locate his account. Though this may not seem like much, 10 minutes of your busy day may have just gone by. With our streamlined communications platform your employees can login to an administration portal on your website at the beginning of the day from work or home. Whenever a customer calls his/her account can automatically display on the employees monitor, based on the detected caller ID. If the caller ID is not detected the customer can enter his phone number while on hold, drastically reducing time required by your employees. The above example is only brushing the surface of the features provided by VoIP. For a custom plan for your business please contact us. |
|
